At GoFixit, we understand that plans can change. This Cancellation Policy explains how customers and service providers can cancel a booking and under what conditions refunds or penalties may apply.
All cancellations must be made through the GoFixit App or Website to ensure proper processing and tracking.
2.1 Free Cancellation Window
Customers may cancel a confirmed booking up to 2 hours before the scheduled service time at no cost.
2.2 Late Cancellations
If a booking is cancelled less than 2 hours before the scheduled service time, a 20% cancellation fee (based on the total service amount) will apply. This fee compensates the service provider for time and potential loss of work.
2.3 Missed Appointments
If the customer is not available at the service location when the provider arrives, or if access is denied, the booking will be considered a “No-Show” and no refund will be issued.
2.4 Refunds After Cancellation
Approved refunds (where applicable) will be processed within 7 business days and credited to the original payment method via Paystack.
3.1 Provider-Initiated Cancellations
If a service provider cancels a confirmed booking:
The customer will receive a full refund of the paid amount.
The provider may face a temporary suspension or penalty after repeated cancellations without valid reasons.
3.2 Emergencies or Valid Reasons
Service providers who need to cancel due to emergencies must contact GoFixit Support immediately to avoid penalties.
In rare cases, GoFixit may cancel a booking due to unforeseen circumstances such as safety concerns, provider unavailability, or technical errors.
In such cases, the customer will receive a full refund.
GoFixit will also assist in rescheduling the booking with another qualified provider if possible.
Customers may request to reschedule a booking at least 2 hours before the original service time, subject to provider availability.
Repeated rescheduling may result in administrative fees.
Once a service has begun, it cannot be cancelled or rescheduled.
In the event of a dispute regarding a cancellation or refund, GoFixit will review the case, including communication and evidence from both parties.
GoFixit’s decision will be final after the internal review.
GoFixit reserves the right to modify or update this Cancellation Policy at any time. Any changes will take effect immediately once posted on our website or mobile app. Users are encouraged to review this policy periodically.
For all cancellation-related queries or assistance, please contact our support team:
📧 support@gofixit.co.za
📞 082 087 8636
🌐 www.gofixit.co.za
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