Your Location

We may collect the following types of information:

2.1 Personal Information

• Full name, email address, phone number, and physical address

• Identification documents (for service provider verification)

• Banking or payment details (for provider payouts)

• Profile photo (optional)

2.2 Usage Information

• Device information (type, OS, IP address, browser type)

• App and website usage patterns

• Location data (only with your consent via the app)

2.3 Communication Data

• All messages and calls between customers and providers conducted via the Platform (powered by Twilio) may be logged for quality, safety, and dispute resolution purposes.

1. We use your information to:

   • Create and manage your user or provider account

   • Process bookings and payments via Paystack

   • Match customers with nearby service providers

   • Communicate booking confirmations and updates

   • Verify identities and ensure platform safety

   • Handle customer support and resolve disputes

   • Improve the Platform’s functionality and user experience

   • Comply with legal and regulatory obligations

We may share your information in the following circumstances:

• With service providers or customers to complete a booking

• With third-party service providers (e.g., Paystack for payments, Twilio for communication)

• With law enforcement or regulatory authorities when required by law

All third parties are required to comply with strict data protection standards.

5.1 We use industry-standard security measures to protect your data against unauthorized access, loss, or misuse.

5.2 Sensitive information, including payment details and passwords, is encrypted and transmitted over secure connections (SSL/TLS).

5.3 Access to personal data is limited to authorized personnel only.

6.1 We retain your personal information only for as long as necessary to:

• Fulfil the purposes for which it was collected

• Comply with legal obligations

• Resolve disputes and enforce agreements

6.2 Once no longer needed, personal information is securely deleted or anonymized.

Under South African law, you have the right to:

• Access your personal information held by GoFixit

• Correct or update inaccurate information

• Request deletion of your personal data (where legally permitted)

• Withdraw consent for processing your data

• Lodge a complaint with the Information Regulator if your data is misused

Requests can be sent to privacy@gofixit.co.za.

8.1 Our website may use cookies and similar technologies to improve user experience and remember preferences.

8.2 You can disable cookies via your browser settings, but some Platform features may not function properly if cookies are blocked.

The GoFixit Platform is not intended for children under 18 years.

If we discover that we have inadvertently collected information from a child, we will delete it immediately.

GoFixit may update this Privacy Policy from time to time.

All updates will be posted on the Platform with the revised effective date.

Users are encouraged to review the Privacy Policy periodically.

For any questions, concerns, or data requests, contact:

📧 privacy@gofixit.co.za
📞 082 087 8636
🌐 www.gofixit.co.za