Last Updated: October 2025
Welcome to GoFixit, an on-demand home services platform operated by GoFixit SA (Pty) Ltd.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile app, website, or any related services.
By using GoFixit, you agree to the collection and use of your personal information in accordance with this policy.
We collect the following types of information to provide and improve our services:
When you register, book a service, or provide services through GoFixit, we may collect:
Full name
Email address
Phone number
Physical address or service location
Profile photo (optional)
Identification documents (for service provider verification)
Banking or payment details (for payouts to providers)
We automatically collect information such as:
Device type and operating system
IP address and browser type
App usage patterns (e.g., pages viewed, actions taken)
Location data (only when location access is enabled in the app)
All communications made via the GoFixit platform — including calls, messages, or notifications — may be routed through Twilio and recorded or logged for quality, dispute resolution, and safety purposes.
We use your personal information to:
Create and manage your user or provider account
Process bookings and payments securely via Paystack
Match customers with nearby service providers
Communicate booking updates and confirmations
Verify identity and ensure safety for all users
Handle customer support and dispute resolution
Improve our platform’s functionality and user experience
Comply with legal and regulatory requirements
We do not sell or rent your personal information to any third party.
Your information may be shared in limited circumstances:
With service providers or customers: to complete a confirmed booking.
With third-party processors: such as Paystack (for payments) and Twilio (for communication).
With authorities: when required by law or to protect GoFixit, users, or the public.
All third-party partners comply with strict data protection and confidentiality standards.
We use appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, or alteration.
Sensitive information such as passwords and payment data is encrypted and transmitted over secure (SSL/TLS) connections.
Access to personal data within GoFixit is restricted to authorized personnel only.
We retain your personal information only for as long as necessary to:
Fulfil the purpose for which it was collected;
Comply with legal and accounting obligations; or
Resolve disputes and enforce agreements.
Once data is no longer needed, it will be securely deleted or anonymized.
As a user, you have the right to:
Access your personal information held by GoFixit;
Correct or update inaccurate details;
Request deletion of your data (where legally permissible);
Withdraw consent to data processing; and
Lodge a complaint with the Information Regulator of South Africa if you believe your data has been misused.
Requests can be sent to privacy@gofixit.co.za.
GoFixit’s website may use cookies to improve your browsing experience and remember your preferences. You can modify your browser settings to block cookies, but this may affect certain features of the platform.
GoFixit is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected such data, it will be deleted immediately.
GoFixit may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on our website and app with the revised effective date.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
📧 privacy@gofixit.co.za
📞 082 087 8636
🌐 www.gofixit.co.za
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