Last Updated: October 2025
Welcome to GoFixit (Pty) Ltd, an on-demand home services platform that connects skilled professionals (“Service Providers”) with customers seeking reliable home and commercial services.
These Terms outline the requirements, rights, and responsibilities of all Service Providers who register and operate through the GoFixit App or Website.
By registering or using GoFixit to provide services, you agree to these Terms and all related policies, including the Refund Policy, Cancellation Policy, and Privacy Policy.
To become a Service Provider on GoFixit, you must:
Be 18 years or older and legally eligible to work in South Africa;
Provide accurate personal details, including full name, ID number, address, and contact information;
Submit valid identification documents and proof of skills or qualifications for verification;
Pass GoFixit’s vetting and background screening process; and
Maintain an active bank account for payment deposits.
GoFixit reserves the right to approve, suspend, or terminate any provider’s account based on background checks, complaints, or policy violations.
Service Providers are responsible for:
Maintaining the confidentiality of their login details;
Ensuring that all profile information and pricing details remain accurate and up to date;
Keeping communication professional and respectful when interacting with customers;
Using the GoFixit App or Website exclusively for booking and communication — off-platform transactions are strictly prohibited; and
Complying with all laws, regulations, and safety standards applicable to their trade or service.
Service Providers must:
Arrive on time for confirmed bookings;
Deliver services with professionalism, honesty, and skill;
Use appropriate tools, materials, and safety gear;
Provide clear explanations and accurate quotations before work begins; and
Maintain a minimum customer satisfaction rating as set by GoFixit.
Repeated poor performance, misconduct, or verified customer complaints may lead to suspension or permanent removal from the platform.
5.1 Setting Prices
Service Providers may set their own base rates for services offered through the platform. However, GoFixit reserves the right to review pricing to maintain market fairness and customer trust.
5.2 Platform Commission
GoFixit charges a 20% commission on each completed and paid booking. The commission is automatically deducted before the payout to the provider.
5.3 Payment Method
All transactions are processed securely through Paystack.
Payouts to providers are made directly to their registered bank accounts, typically within 2–3 business days after job completion and customer confirmation.
5.4 No Cash Payments
Service Providers are not allowed to accept cash directly from customers for GoFixit bookings. Doing so violates platform policy and may result in suspension.
6.1 Provider Cancellations
If a provider cannot attend a confirmed booking, they must cancel through the GoFixit App or contact Support at least 2 hours before the scheduled time.
Frequent last-minute cancellations or no-shows may result in penalties or account suspension.
6.2 Customer Cancellations
If a customer cancels late (less than 2 hours before service time), GoFixit may still release a partial payment to compensate the provider for time lost.
6.3 No-Shows by Provider
Failure to arrive for a scheduled job without notice will lead to:
Immediate loss of payment;
A formal warning; and
Possible account deactivation after repeated offenses.
If a dispute arises between a provider and a customer:
Both parties should first attempt to resolve it through communication via the GoFixit App;
If unresolved, GoFixit Support will step in as a neutral mediator;
The provider may be required to provide photos, receipts, or other proof of work;
GoFixit’s final decision after investigation will be binding on both parties.
Providers must not:
Use offensive, discriminatory, or abusive language;
Engage in any form of harassment or illegal activity;
Request or accept direct cash or personal payments outside the platform;
Share customers’ personal data or misuse their contact information;
Damage GoFixit’s reputation through false claims or misconduct; or
Create multiple accounts to bypass suspensions or manipulate ratings.
Any violation of these rules may lead to immediate termination of the account without notice.
GoFixit uses Twilio to facilitate communication between customers and providers.
All calls and messages made through the app may be recorded or monitored for quality and security purposes.
Providers must respond promptly to bookings and messages to maintain active status on the platform.
Each Service Provider is considered an independent contractor, not an employee of GoFixit.
You are responsible for:
Managing your own taxes, UIF, and compliance obligations;
Maintaining all required licenses, certifications, and insurance for your trade; and
Ensuring that your business operations comply with South African law.
GoFixit does not withhold income tax on behalf of service providers.
GoFixit reserves the right to suspend or permanently deactivate any provider account for reasons including (but not limited to):
Misconduct or fraud;
Poor service quality or repeated complaints;
Off-platform transactions; or
Breach of these Terms or other GoFixit policies.
Providers may also request account termination at any time by contacting support@gofixit.co.za.
GoFixit may update or modify these Service Provider Terms at any time. Updates will be communicated via email or app notification, and continued use of the platform constitutes acceptance of the revised terms.
For support or inquiries regarding your service provider account, please contact:
📧 support@gofixit.co.za
📞 082 087 8636
🌐 www.gofixit.co.za
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